There was no option to select HTC One M9. When factory reset is done, and phone restarted, it asked me to restore from HTC One. Lost most system and app setings since the Google Drive backup used the settings of my old HTC Phone which was online. I didn't think to back them up and they are not saved on the cloud.ģ. This is because I discovered the problem after one month.Ģ. I had eventually to factory reset my phone. I am not using passcode with Google Account. Please let me know how to solve this problem, and make "Contacts" sync work again. I traced all last dialed numbers for all contacts and I noticed that all dialed numbers for new contacts after Feb 26, 2017, were not available on my Google Account on the web. This was consistent with the status of the Contact on my phone when compared with the contact on Google from the web. So, after the software update, the contact sync failed to start. There is no sign it is syncing.īefore I removed google account and add it back, the last time sync for "Contacts" was Feb 26, 2017. When I open Settings/Accounts and Sync, under Google, I see all is syncing fine except "Contacts". I installed the software update successfully on Feb 27, 2017. I am 100% sure that this problem started after I installed the HTC Software Update 4.20.631.1. ![]() Clear cash and data of Contact Storage, Google Contact Service, People ![]() Problem: Google Contacts Sync not working.
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